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EXCHANGE & Return Policy

At LeVan, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund and exchange policy to ensure your peace of mind. Here’s what you need to know:

Refunds:

  • If you are not completely satisfied with your purchase, you may request a refund within few days of the purchase date.
  • To be eligible for a refund, the item must be unused, in the same condition as you received it, and in its original packaging.
  • Once we receive your returned item, we will inspect it and process your refund. The refund will be issued to your original method of payment.
  • Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the return is due to an error on our part or a defective product.

Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please contact us to arrange the exchange. We will do our best to accommodate your request, subject to availability.
  • To be eligible for an exchange, the item must be unused, in the same condition as you received it, and in its original packaging.
  • You will be responsible for any return shipping fees associated with the exchange, unless the exchange is due to an error on our part or a defective product.

How to Initiate a Refund or Exchange:

  • To initiate a refund or exchange, please contact our customer support team with your order details and reason for the return or exchange.
  • Our customer support team will provide you with further instructions on how to return the item and process your refund or exchange.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

Assistance:

If you have any questions or concerns about our refund and exchange policy, our customer support team is here to assist you. Feel free to contact us for further assistance.

Thank you for choosing LeVan for your shopping needs! We strive to provide exceptional products and customer service, and we appreciate your business.